Having an effective communications system in place for your business is essential for success. Regardless of the type of business you run, the chances are you’ll be able to benefit substantially from installing a VoIP phone system.
Modern communications systems have evolved substantially from traditional phone lines. Here are five good reasons why you should make the upgrade.
Low installation/maintenance costs
In contrast to extending a traditional phone system, which would include the physical installation of additional wiring, VoIP systems can be easily expanded by the system administrator. So, if your business is growing, and you have to take on a new employee or two, they can quickly be added to your phone system without hassle.
Automatic call routing
If your business requires your team to be regularly out of the office at client meetings, VoIP’s call routing function will come in very handy. Your VoIP phone system can be configured so that incoming calls will ring on the office phone initially, before being diverted to a mobile device after a set number of rings. This is an effective way of ensuring all incoming calls reach their recipient.
Conference calling
Conference calling may not be a new thing, but modern VoIP business phone systems make them more flexible and manageable than ever before. A conference floor monitor can be established, which allows the management of invitations, muting of certain participants and even facilitates ‘hand raises’. In the past, conference calls have had the tendency to become slightly disorganised. Familiarising yourself with the capabilities of VoIP conference calling will help you to host smooth and productive conversations.
Staff Training
If you have employees that need to spend a lot of time on the phone, it makes sense that you would provide them with some training to ensure they are communicating in the right way. In the past, this was done by listening back to recordings of phone calls and giving guidance. New VoIP systems allow the coach to listen into a live call, and provide advisory input which is only audible to the employee.
Voicemail transcription
This innovative function transcribes your voicemail messages and sends them as an email. So when it comes to delegating a task, instead of having to manually record a note for the relevant person, all you need to do is hit the forward button. For businesses which receive a lot of phone calls and voicemail messages, this can save a lot of time every day. However, with voice transcription technologies still not quite perfect, there could be potential for details to be lost in translation.
As you can see, VoIP phone systems offer you loads of useful features which can substantially improve your business operations. Have you made the switch yet?